Similar with most subscription services, you are able to cancel your Roblox account at any time. You are going to need to follow some steps to make sure that your account is cancelled and that you are going to no longer be billed because automatically Roblox will renews your subscription once the subscription ends, unless you cancel it. Well, in this article, we are going to share the way how to remove your debit card/credit card from Roblox.
SIGN IN TO YOUR ROBLOX ACCOUNT
Using a computer, you are able to sign in to your Roblox account. When you are signed in to your profile, you have to click on the little gear icon in the top right corner that brings up a drop down menu. After that, you have to select “settings” from the drop down menu.
CANCEL YOUR AUTOMATIC RENEWAL
When you are in the settings page, you need to click on the tab which says “billing”. Another box is going to open and you are going to see two options: “upgrade membership” or “cancel renewal”. Because you want to remove your credit card, so you have to click the button which says “cancel renewal”.
CONFIRM THAT YOU WANT TO CANCEL
After hitting the “cancel renewal” button, so you will be taken to a screen which tells you that you are about to cancel your automatic renewal of your subscription. The next step that you have to do is to click the button which says “cancel renewal”. This is going to open one more dialogue box, where you will need to select “cancel subscription” to finalize your cancellation. Then, a final box is going to pop up which says “success”. This is how you know that your subscription is cancelled. It means that you will not be billed for future months of service. You are going to continue to have access to your Roblox account until the current monthly billing cycle is ended. During the cancellation, you are going to be shown the date that your service will end.
When you want to try cancel or remove your card, you may cannot log into the account. If you cannot log in, so you are able to contact the Customer Service. Please provide possible usernames and the billing information:
- Payment method of purchase.
- Billing email or PayPal account email.
- Last four digits of the card used.
- Most recent renewal date and amount.
Your cancellation request with the correct account identifying information have to be received before the renewal date. Sending a message the day before does not guarantee the membership is going to be canceled before it renews.
In other case, you may not see a “Cancel button” for the following reasons:
- You are logged into a different Roblox account than the one with an active membership.
- You try to cancel from Xbox One App. You have to know that cancel feature is only available on the payment method on which you purchased the membership.
- The account does not have a currently active recurring membership.
- Your membership may have already expired or was canceled.